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Independent · Vendor-agnostic
1300 2 TELCO
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Assessed platform

Genesys

Genesys Cloud, for contact centres where routing, workforce engagement and genuine omnichannel are the hard part of the project.

◆ A serious platform. Worth it when the complexity is real.
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Honest fit guidance

What we tell customers about this platform

Where it fits

Large or complex contact centres that need sophisticated routing at scale, workforce engagement management, quality monitoring, and genuine omnichannel across voice, digital and self-service.

Where we look harder

For straightforward inbound queues it is more platform than you need, and the implementation effort is real. We say so rather than letting a shortlist drift upmarket.

What we check every time

Routing requirements against what you actually run today, integration effort with your CRM and workforce systems, and the internal capability needed to administer it after go-live.

In practice

Where this usually comes up

When a bundled contact centre cannot carry the workload. We score Genesys against the other specialists so the decision is made on capability, not on who was already in the room.

What we bring

◆Requirements scored against the specialist CCaaS field
◆Implementation effort estimated before you commit
◆Contact centre design workshops with your operations team
Skip to main content
Independent · Vendor-agnostic
1300 2 TELCO
Customer Login Meet with us
Customer Login
Meet with us

Independent · Vendor-agnostic

Independent advice for cloud communications

UCaaS and CCaaS consulting and brokerage for organisations across Australia, New Zealand, the United Kingdom and Singapore. One partner on your side of the table.

Meet with us See how we work

Two models. One rule: the decision is always yours.

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★★★★★

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Trusted across Australia, New Zealand, the United Kingdom & Singapore

Some of the organisations we have helped modernise

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Let's find your next platform, or tell you to keep the one you've got.

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Meet with us

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Get started

Bring the rest of the table

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How we work

Two ways to engage us, and how to pick between them

Brokerage, where we compare the market and negotiate on your behalf. Or consultancy, a structured engagement with defined deliverables. Same independence, different shape. Start by picking the one that fits.

Brokerage

Guided end to end

Like a mortgage broker for cloud communications.

We shortlist the platforms that genuinely fit, sit on your side of the table through demos and negotiation, and you sign directly with the vendor you choose.

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Meet with us

Consultancy

Scoped deliverables

A structured engagement, scoped by deliverables.

Structured RFP packages with requirements matrices, weighted scorecards and comparable pricing templates. The final vendor recommendation is formally out of scope, so your process stays clean.

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Request a proposal

Five steps, built for scrutiny

Built for probity, tender rules and board scrutiny. We prepare the process and the evidence. You make the call.

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Six stages, from first workshop to business as usual

You sign directly with the vendor you choose, and we stay on the account after go-live.

◆You sign with the vendor you chose
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Request a proposal Book a scoping call

The benchmarking promise

If your current setup is right, our benchmark will say so, and that is the recommendation you will get.

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Project management

The team that ran your selection runs your rollout

We are a certified implementation partner. A named project manager, a fixed cost with no cap on hours, an Australian-based project team, and a go-live you can roll back.

Request an implementation scope How we work
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Phase Tasks Your time

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Handsets arrive plug and play. If you need someone on site to plug in test phones, we can arrange a local resource and scope it separately.

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Target resolution times, unified communications

Level Severity Description Target
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Contact centre platforms run to a separate 24/7/365 schedule with response times from one hour. Escalations to the vendor follow our partner escalation process.

Tell us what you are migrating, and we will scope it.

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Request an implementation scope

Vendors

We broker a handful. We assess the whole market.

As brokers we partner with RingCentral, Zoom, Dialpad, GoTo and 8x8. As consultants we assess the whole market.

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Switch platform

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Related case study

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In practice

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Meet with us

Case study · {{ cs.industry }}

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More case studies
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Your project next

Every one of these started with a conversation

Tell us what you are running and what is not working. We will tell you what we would look at first, and whether we are the right people for it.

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How this one ran

◆Requirements gathered from the people who use the phones
◆Vendors scored against those requirements, on the record
◆Rollout project-managed by our own team
◆Same people still on the account after go-live

About

Independent from the first day

TelcoDataCloud was founded in Adelaide in 2017 to give organisations something the market did not offer: whole-of-market advice on cloud communications from people who do not hold the contract.

Our story

Founded in Adelaide, 2017

Asa Grund started TelcoDataCloud after years on the vendor side of the table, watching organisations pick communications platforms with almost no independent help. The vendors had specialists. The customers had a brochure.

The model has not changed since. We gather the requirements, compare the market, negotiate the commercial detail and project-manage the migration. You sign directly with the vendor you choose, and we are still on the account long after go-live.

Today the team works across almost every sector, from super funds, school networks and councils to retailers, manufacturers, health services, professional services, sporting clubs, tourism operators and charities, in Australia, New Zealand, the United Kingdom and Singapore. If an organisation runs phones, we have probably run the project.

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Meet with us See how we work
Solutions

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Customers

The decision stays yours. The legwork is ours

Super funds, school networks, councils, retailers and charities. We gather the requirements, build the shortlist and manage the migration. You choose the platform.

Featured case study · Education

Catholic Education Diocese of Cairns

1,400 extensions across 28 schools in six months

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Challenge

The diocese needed to modernise telephony across a network of 30 schools. Requirements sat with school leaders and administrators spread right across the diocese, and replacing handsets at that scale put real pressure on capital budget.

Approach

Educational workshops with stakeholders across the diocese, then detailed requirements gathering. Six vendors were shortlisted and assessed through a weighted scoring model, with TelcoDataCloud supporting the diocese throughout its evaluation. Handsets were leased rather than bought.

Result

1,400 extensions deployed across 28 of the 30 schools in six months. 1,100 leased handsets in service with no capital expense. One partner from the first workshop through to business as usual.

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Trusted across Australia, New Zealand, the United Kingdom & Singapore

Some of the organisations we have helped modernise

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Let's talk

Let’s meet

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Meet with us

Independent advice, whichever way this goes. If your current setup is right, our benchmark will say so.
◆

Thanks. That is with us.

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Send another

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