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Independent · Vendor-agnostic
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Solutions · Managed support

The people who built it are the people who answer the phone

Most platform support means a global ticket queue and a vendor who has never seen your call flows. Premium managed support means an Australian line, staffed by the team that ran your rollout.

Solutions

What premium managed support covers

An Australian support line

You reach a TelcoDataCloud consultant rather than a global tier-one queue. No time zone gap, and no explaining your environment from scratch every time you call.

Vendor escalations we own

When something genuinely needs the vendor, we raise it, chase it and hold them to it. Our standing with these vendors carries weight that a single customer ticket does not.

Changes made, not queued

New starters, call flow changes, queue adjustments and reporting requests handled for you, or alongside your team if they would rather learn the platform themselves.

Quarterly reviews

A regular look at usage, licence counts, spend and what has moved on the vendor roadmap. This is where drift gets caught while it is still small.

The difference

How this differs from vendor support

Vendor support keeps the platform running. This keeps your platform right.

Standard vendor support

What arrives with the platform licence.

◆A global queue, often offshore and outside your hours
◆No knowledge of your call flows or your history
◆You raise, chase and escalate your own tickets
◆Change requests compete with every other customer

Premium managed support

What we add on top, run from Australia.

◆A named team that already knows your environment
◆We raise and chase vendor escalations on your behalf
◆Changes actioned, with your team as involved as they want
◆Quarterly reviews on usage, licences and roadmap
Planned, not discovered

What drifts when nobody owns it

None of this happens on day one. All of it happens by year two.

◆ Licence drift: seats still paid for after people have left, and premium tiers nobody switched on. It compounds quietly across a contract term.
◆ Call flows nobody owns. Six months after go-live the person who understood the menus has moved on, and no one will touch them.
◆ Vendor tickets that stall. Without a partner pushing, a low-priority ticket can sit for weeks.
◆ Renewals arriving as a surprise, with no benchmarking done and no time left to negotiate anything.
◆ New sites and new starters onboarded inconsistently, so the platform slowly diverges from the way it was designed.
Who plays here

Platforms we assess for this

Each has its own page, with the same honest fit guidance.

Common questions

Asked on most of these projects

Yes. Implementation is delivered by our Australian-based team and premium managed support gives you a dedicated Australian support line with defined SLAs.

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Independent · Vendor-agnostic
1300 2 TELCO
Customer Login Meet with us
Customer Login
Meet with us

Independent · Vendor-agnostic

Independent advice for cloud communications

UCaaS and CCaaS consulting and brokerage for organisations across Australia, New Zealand, the United Kingdom and Singapore. One partner on your side of the table.

Meet with us See how we work

Two models. One rule: the decision is always yours.

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★★★★★

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Trusted across Australia, New Zealand, the United Kingdom & Singapore

Some of the organisations we have helped modernise

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Let's find your next platform, or tell you to keep the one you've got.

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Meet with us

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A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Get started

Bring the rest of the table

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How we work

Two ways to engage us, and how to pick between them

Brokerage, where we compare the market and negotiate on your behalf. Or consultancy, a structured engagement with defined deliverables. Same independence, different shape. Start by picking the one that fits.

Brokerage

Guided end to end

Like a mortgage broker for cloud communications.

We shortlist the platforms that genuinely fit, sit on your side of the table through demos and negotiation, and you sign directly with the vendor you choose.

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Meet with us

Consultancy

Scoped deliverables

A structured engagement, scoped by deliverables.

Structured RFP packages with requirements matrices, weighted scorecards and comparable pricing templates. The final vendor recommendation is formally out of scope, so your process stays clean.

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Request a proposal

Five steps, built for scrutiny

Built for probity, tender rules and board scrutiny. We prepare the process and the evidence. You make the call.

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Six stages, from first workshop to business as usual

You sign directly with the vendor you choose, and we stay on the account after go-live.

◆You sign with the vendor you chose
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Request a proposal Book a scoping call

The benchmarking promise

If your current setup is right, our benchmark will say so, and that is the recommendation you will get.

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Project management

The team that ran your selection runs your rollout

We are a certified implementation partner. A named project manager, a fixed cost with no cap on hours, an Australian-based project team, and a go-live you can roll back.

Request an implementation scope How we work
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Phase Tasks Your time

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Handsets arrive plug and play. If you need someone on site to plug in test phones, we can arrange a local resource and scope it separately.

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Target resolution times, unified communications

Level Severity Description Target
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Contact centre platforms run to a separate 24/7/365 schedule with response times from one hour. Escalations to the vendor follow our partner escalation process.

Tell us what you are migrating, and we will scope it.

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Request an implementation scope

Vendors

We broker a handful. We assess the whole market.

As brokers we partner with RingCentral, Zoom, Dialpad, GoTo and 8x8. As consultants we assess the whole market.

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Switch platform

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Related case study

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In practice

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Meet with us

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More case studies
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Your project next

Every one of these started with a conversation

Tell us what you are running and what is not working. We will tell you what we would look at first, and whether we are the right people for it.

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How this one ran

◆Requirements gathered from the people who use the phones
◆Vendors scored against those requirements, on the record
◆Rollout project-managed by our own team
◆Same people still on the account after go-live

About

Independent from the first day

TelcoDataCloud was founded in Adelaide in 2017 to give organisations something the market did not offer: whole-of-market advice on cloud communications from people who do not hold the contract.

Our story

Founded in Adelaide, 2017

Asa Grund started TelcoDataCloud after years on the vendor side of the table, watching organisations pick communications platforms with almost no independent help. The vendors had specialists. The customers had a brochure.

The model has not changed since. We gather the requirements, compare the market, negotiate the commercial detail and project-manage the migration. You sign directly with the vendor you choose, and we are still on the account long after go-live.

Today the team works across almost every sector, from super funds, school networks and councils to retailers, manufacturers, health services, professional services, sporting clubs, tourism operators and charities, in Australia, New Zealand, the United Kingdom and Singapore. If an organisation runs phones, we have probably run the project.

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Meet with us

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Meet with us See how we work
Solutions

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Customers

The decision stays yours. The legwork is ours

Super funds, school networks, councils, retailers and charities. We gather the requirements, build the shortlist and manage the migration. You choose the platform.

Featured case study · Education

Catholic Education Diocese of Cairns

1,400 extensions across 28 schools in six months

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Challenge

The diocese needed to modernise telephony across a network of 30 schools. Requirements sat with school leaders and administrators spread right across the diocese, and replacing handsets at that scale put real pressure on capital budget.

Approach

Educational workshops with stakeholders across the diocese, then detailed requirements gathering. Six vendors were shortlisted and assessed through a weighted scoring model, with TelcoDataCloud supporting the diocese throughout its evaluation. Handsets were leased rather than bought.

Result

1,400 extensions deployed across 28 of the 30 schools in six months. 1,100 leased handsets in service with no capital expense. One partner from the first workshop through to business as usual.

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Trusted across Australia, New Zealand, the United Kingdom & Singapore

Some of the organisations we have helped modernise

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Let's talk

Let’s meet

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Meet with us

Independent advice, whichever way this goes. If your current setup is right, our benchmark will say so.
◆

Thanks. That is with us.

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Send another

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