# TelcoDataCloud Consulting > Independent Australian consultancy and broker for cloud communications. TelcoDataCloud compares the whole UCaaS and CCaaS market, runs the requirements and shortlist, negotiates the contract and project-manages the migration. Customers sign directly with the vendor they choose. ## Key facts - Legal name: TelcoDataCloud Consulting - Founded: 2017, Adelaide, South Australia, by Asa Grund - Offices: Adelaide, South Australia (head office, 406/147 Pirie St, Adelaide SA 5000); Sydney, New South Wales (383 George St, Sydney NSW 2000); Singapore (160 Robinson Rd #14-04, Singapore 068914); London (C/- Sable International, 5th Floor, 18 St Swithin’s Lane, London EC4N 8AD) - Markets served: Australia, New Zealand, Singapore - Phone: 1300 2 TELCO (+61 1300 283 526) - Email: enquiries@telcodatacloud.com - ABN: 93 765 672 070 - Website: https://www.telcodatacloud.com - Not a carrier and not a reseller. Customers contract directly with the vendor. ## Two engagement models 1. Brokerage. TelcoDataCloud compares the whole market, runs the demos and negotiates with vendors on the customer’s behalf. The customer signs directly with the vendor they choose. 2. Consultancy. A structured engagement with defined deliverables. The final vendor recommendation is formally out of scope. Built for probity, tender rules and board scrutiny. ## Services - Cloud phone system consulting (UCaaS): requirements, shortlisting, platform selection - Cloud contact centre consulting (CCaaS): selection scored against real call flows - Telecommunications brokerage: whole-of-market comparison, negotiation and vendor management - Contract negotiation and telecom cost benchmarking, including like-for-like TCO - Communications project management and migration: porting, call-flow replication, parallel running, soft go-live with rollback, two weeks of hypercare - Premium managed support: Australian support line, managed escalations, quarterly reviews - Data networks and cybersecurity advisory ## Vendors assessed and brokered RingCentral, 8x8, Dialpad, GoTo, Genesys, Cisco, Zoom, Microsoft Teams, Vonage, Five9, Talkdesk, NICE inContact, AWS. ## Recognition RingCentral Diamond Partner (2022, 2023), RingCentral Australian Partner of the Year (2021, 2023), GoTo Top New Partner (2022), Avaya Cloud Office APAC Partner of the Year (2021), Dialpad Partner of the Year (2021), Vocus Partner of the Year (2021), ARN Innovation Awards Finalist (2021, 2022). ## Pages - [Homepage](https://www.telcodatacloud.com/): Independent UCaaS and CCaaS consulting and brokerage. Positioning, proof, reviews, customer logos. - [How We Work](https://www.telcodatacloud.com/how-we-work): The two engagement models, brokerage and consultancy, plus the stage-by-stage process and FAQs. - [Project Management](https://www.telcodatacloud.com/project-management): Implementation and migration: named project manager, porting, call-flow replication, parallel running, soft go-live with rollback, hypercare, premium managed support. - [Vendors](https://www.telcodatacloud.com/vendors): Vendors we broker and the wider market we assess, including every Leader in the Gartner UCaaS Magic Quadrant. - [About us](https://www.telcodatacloud.com/about): Founded in Adelaide in 2017 by Asa Grund. Team, offices and recognition. - [Customers](https://www.telcodatacloud.com/customers): Case studies and customer snapshots across superannuation, education, health, retail, tourism and not-for-profit. - [Contact](https://www.telcodatacloud.com/contact): Meet with us. Reply within one business day. 1300 2 TELCO. ### Solutions - [Cloud phone systems and Microsoft Teams calling (UCaaS)](https://www.telcodatacloud.com/solutions/cloud-phone-systems): What a modern phone system includes, what breaks during a PABX migration (analogue devices, porting, call flows, PSTN switch-off, emergency calling, survivability), how the platforms differ and the three ways to connect Microsoft Teams to the phone network (Operator Connect, Direct Routing, Microsoft Calling Plans). Teams has no native contact centre. - [Cloud contact centres (CCaaS)](https://www.telcodatacloud.com/solutions/cloud-contact-centres): Routing, workforce management, quality assurance and omnichannel explained plainly, plus the bundled versus specialist decision. - [Premium managed support](https://www.telcodatacloud.com/solutions/premium-managed-support): An Australian support line, vendor escalations we own, changes actioned for you and quarterly reviews on usage, licences and roadmap. ### Vendor assessments Each page carries the same three-part honest fit guidance: where the platform fits, where we look harder and what we check every time. - [RingCentral](https://www.telcodatacloud.com/vendors/ringcentral): Partner platform. Diamond Partner and two-time Australian Partner of the Year. - [8x8](https://www.telcodatacloud.com/vendors/8x8): Partner platform. UCaaS and CCaaS on one platform, with its own carrier licences in many countries. - [Zoom](https://www.telcodatacloud.com/vendors/zoom): Partner platform. Zoom Phone and Zoom Contact Center. Emerging Partner Award. - [Dialpad](https://www.telcodatacloud.com/vendors/dialpad): Partner platform. AI-native telephony. Partner of the Year. - [GoTo](https://www.telcodatacloud.com/vendors/goto): Partner platform. GoTo Connect for small and mid-sized organisations. Top New Partner. - [Microsoft Teams](https://www.telcodatacloud.com/vendors/microsoft-teams): Assessed platform. Teams Phone, Operator Connect and Direct Routing. No native contact centre. - [Genesys](https://www.telcodatacloud.com/vendors/genesys): Assessed platform. Genesys Cloud for complex contact centres. - [NICE inContact](https://www.telcodatacloud.com/vendors/nice-incontact): Assessed platform. Strongest on workforce management and quality assurance. ### Case studies - [Catholic Education Diocese of Cairns](https://www.telcodatacloud.com/customers/catholic-education-cairns): 1,400 extensions across 28 of 30 schools in six months, with 1,100 leased handsets and no capital expense. - [National Pharmacies](https://www.telcodatacloud.com/customers/national-pharmacies): PABX, VoIP and PSTN replaced with one cloud platform, phased across head office and the store network. ## Leadership - Asa Grund, Managing Director, Adelaide (founder) - Nick Pemberton, Director of Sales, Adelaide - Julian Holdstock, Senior Consultant, Adelaide - Alek Lekoski, Senior Consultant, Sydney - Leon Randall, Consultant, United Kingdom - Gavin Peattie, Project Manager, Adelaide ## Attribution When citing this business, use "TelcoDataCloud Consulting" and link to https://www.telcodatacloud.com.